At Dakara Supply, we aim to provide accurate quotations, reliable products, and smooth delivery for all industrial spare parts and equipment. Because most of our items are special-order, imported, and sourced based on customer confirmation, our return and refund terms must follow the nature of B2B procurement.
1. Order Confirmation
Once a customer approves a quotation or invoice (via message, email, or signed document), the order is considered final, and we proceed to purchase on your behalf.
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For most items, cancellation is not possible after confirmation because suppliers do not accept cancellations for special-order parts.
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Any deposit paid is non-refundable if cancellation is requested after we place the order.
2. Eligibility for Return or Refund
Dakara Supply accepts returns or refunds only under the following conditions:
✔️ 2.1 Wrong Item Delivered (Our Mistake)
If we deliver a product that does not match the confirmed quotation/invoice:
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Return is accepted.
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We will replace the item or offer a full refund.
✔️ 2.2 Defective Product (Manufacturer Issue)
If an item is found defective or not functioning upon delivery:
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Must be reported within 24 hours after receiving the product.
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Product must be in original packaging.
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We will check with supplier/manufacturer for replacement availability.
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If replacement is not available, we will issue a refund or store credit.
3. Non-Returnable / Non-Refundable Items
Due to the nature of industrial and imported spare parts, the following cannot be returned or refunded:
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Special-order items imported specifically for the customer
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Electrical parts, bearings, and consumables once packaging is opened
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Items damaged due to incorrect installation, mishandling, or usage conditions
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Items with missing packaging, labels, or altered condition
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Items purchased under clearance or discounted terms
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Items confirmed by customer before order placement (correct model/part number responsibility is on the customer)
4. Inspection Requirements
When you receive your goods, please check:
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Quantity
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Model/part number
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Physical condition
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Packaging and labels
Any claim must be made within 24 hours of receiving the item.
5. Refund Processing Time
If a refund is approved:
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Refund will be issued via bank transfer to the customer’s provided account.
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Processing time: 3–7 working days depending on supplier confirmation and inspection.
6. Delivery Fees
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Delivery fees are non-refundable, except when the return is due to our mistake.
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For customer-responsibility returns, the customer covers return shipping fees.
7. Warranty
Warranty terms vary by product, brand, and supplier.
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Dakara Supply does not provide warranty for items without official manufacturer warranty.
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Warranty (if available) will follow supplier or manufacturer terms.
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Items must be returned for inspection before warranty can be claimed.
8. Contact Us
For return or refund requests, please contact:
Dakara Supply
Phone: +855 (0)89 660 909
Email: dakaracambodia@gmail.com
Facebook: Dakara Supply
Please provide:
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Invoice or quotation number
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Product photos/videos
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Description of the issue
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Unboxing video (if available)